A tag, according to Wikipedia, is “a (relevant) keyword or term associated with or assigned to a piece of information (e.g. a picture, article, or video clip), thus describing the item and enabling keyword-based classification of information.” More simply put (with due credit to Flickr.com): tags are like keyword or category labels, and they can help visitors find items which have something in common.

With tagging, items are cataloged and organized by keyword. Those keywords can then be displayed as navigation using what’s called a “tag cloud.” In a tag cloud, the font size of each keyword is proportionate to the number of times that keyword has been used as a tag. In other words, the more items a tag has been associated with, the larger the font size. Tag clouds were first popularized on Flickr, the photo sharing website. The social bookmarking site del.icio.us further popularized tag clouds (see example below). A tag cloud provides web visitors with a quick visual indication of what tags are most popular on a site. It’s a new, more intuitive way to navigate an extensive collection of content and find information. A tag cloud makes your website look very Web 2.0ish (if that’s a word?).

Clicking on a tag in a tag cloud leads the visitor to a “tag page.” A tag page contains a collection of the most recent items that have been tagged with the particular keyword (see example below). Tag clouds aren’t the only way to navigate to a tag page. Typically, an item’s tags will be displayed adjacent to the item, with each tag linking to its tag page. Also, once on a tag page, you can often find links to other tag pages through a list of “Related tags.” A tag is related to another tag if there are items that that have the tag in common.

Tagging isn’t just a tool for usability (even though it’s typically mostly thought of in those terms), it’s also a powerful weapon for search engine optimization. That’s because tagging allows you to rejig your internal hierarchical linking structure, flowing the link juice more strategically throughout your site. And because those links are textual and keyword-rich, a tag cloud is far superior in terms of SEO to the traditional graphical navigation bar.

When tagging is applied to a website, such as a blog, it can significantly increase the site’s traffic by achieving visibility for a much larger array of search terms. Consider, for example, the case of my own personal blog, StephanSpencer.com: simply by tagging one of my posts with the keyword “blog optimization,” I received a top 10 ranking in Google for the query “blog optimization” — within only a few weeks and without any additional effort. It was a tag page that achieved the high ranking for me, and it was created automatically the first time I used the tag. (Note: I use WordPress, which now, as of version 2.3, has tagging built in.) A tag page, by its very nature, is designed to have its tag as its keyword focus. So, simply select a relevant keyword to rank for when coming up with tags for your content, and presto! — instant rankings.

Tagging is particularly effective at delivering Long Tail search traffic when the site offers “tag conjunction pages.” Although the various obscure Long Tail search terms may be searched on by only a few people, in aggregate, they can really add up to a sizable amount of traffic. Tag conjunction pages are created automatically by the fact that there are multiple posts with two tags in common. On my blog, the links to tag conjunction pages are displayed in the right column of my tag pages underneath the section “Related Tags” (see my “blog optimization” tag page for an example). You will see that each “Related tag” is preceded with an “AND” and an “OR” link pointing to a tag conjunction page. By displaying links not just to the related tag pages but also to conjunctions between related tags, multitudes more pages are made available to the search engine spiders.

It should be noted that tagging is applicable not just to blogs, but all types of sites — ecommerce sites, content sites, even corporate sites. Probably the most well-known ecommerce site is Amazon.com, and it supports tagging. In fact it supports consumer-generated tagging.

Some sites allow tags to be defined by the community of visitors, not just the content author. Allowing your visitors to create the taxonomy of content items on your site by tagging your content (this is known as a “folksonomy”) may or may not be a good thing. It depends on how good of a job your visitors will do and how good your quality control systems are at stamping out spam and minimizing noise. Amazon.com’s tagging system has been plagued with useless tags like “betty’s birthday,” which really only has value for the tagger and no one else. Nonetheless, tagging seems to be working for Amazon; if it wasn’t, they would cease expanding upon their tagging functionality and probably discontinue offering it altogether. Another issue with letting visitors do the tagging is lack of consistency. Sometimes visitors will misspell words, sometimes they will add hyphenation, sometimes they will use obscure synonyms. Which brings me to another point: your visitors don’t know how to (and don’t care to) conduct keyword research — identifying popularity of various keywords by search engine users. They may, for instance, tag a product with “hard disk” when “hard drive” is the much more popular keyword with searchers. But what do you expect? After all, you’re getting free labor!

One corporate site where tagging has been utilized, to great effect, is my company’s website, — Netconcepts.com. Tagging was largely responsible for a more than doubling of pageviews — within two months. First, every testimonial, every portfolio entry, every press mention, as well as each bio, article, and case study, was broken out into a separate blog post. Then, each post was tagged with appropriate keywords. For example, all the testimonials were tagged with the word “Testimonials.” So instead of having a single testimonials page as we used to, we have a testimonials tag page that spans three web pages (at 10 posts per page) and each of the 30 testimonials is a separate web page now too. In other words, we went from 1 page to 33 pages; that’s a lot more search engine fodder, all with different keyword foci!

Spiders can find and index these tag pages through the text links contained within the tag cloud on the home page, through text links underneath each post, and through links to “Related Tags” on each tag page. Remember, Related Tags are determined from posts that have the tag (from the tag page in question) in common. So, for example, because we have posts that are tagged with both “Web Marketing” and “Testimonials,” “Web Marketing” then appears as a related tag on the Testimonials tag page and “Testimonials” appears as a related tag on the Web Marketing tag page. Let’s restate that a little bit differently just to clarify… All our web marketing related items (testimonials, case studies, etc.) were tagged with “Web Marketing.” Consequently, there is a tag page that relates to “Web Marketing” and a tag page that relates to “Testimonials.” Additionally, there’s a tag page that relates to “Web marketing testimonials” — the intersection of those two tags. That makes for a plethora of tag pages, considering how many different permutations there are for various combinations of tags being “ANDed” or “ORed” together. The result? Thousands of tag pages and tag conjunction pages indexed by Google, many of which are bringing in traffic, albeit individually in small amounts. For example, a tag conjunction page ranks well in Google for “web marketing testimonials,” though few search for that term. In all, the traffic increase from this initiative was substantial, as illustrated in the traffic graphs in the case study at www.netconcepts.com/netconcepts-case-study/.

Over time, look for tagging to become much more widespread across the Web. Until then, tagging presents a distinct competitive advantage, both in terms of search engine visibility and user experience.

The Blogoscoped mention of Yahoo’s love for Flickr content is particularly timely, since Yahoo! announced back in June that they were permanently shutting down Yahoo! Photos in favor of their Flickr property, and the final closing date is tomorrow, September 20th.

Previously, I’d railed a bit against Yahoo! because I’d seen a lot of evidence that they didn’t spider/index Flickr content as well or comprehensively as Google did — altogether ironic since Yahoo owns Flickr. Just as with the anecdotal reports in the Blogoscoped post, I’m seeing nice indications that my earlier criticism of Yahoo’s lack of inclusion of Flickr content may now be completely resolved.

For instance, for experimentation purposes, I optimized a number of pictures of the picturesque Holly Hill House on Catalina Island via Flickr over a year ago. For many months, none of those pictures were showing up at all in Yahoo’s Image Search results (while, they were indexed and ranking really well in Google Image Search results within just a few weeks). Now, TWELVE of my Holly Hill House pics are appearing in the first 20 image search results on Yahoo:

(click to enlarge)

So, I’d say there is now even more benefit to optimizing through Flickr, since there’s greater chance of getting search referrals from Yahoo! Image Search results.

So far, I’m not actually seeing more referral traffic from Yahoo because of this, though, but I’ll soon be deploying much larger sample sets for the purposes of experimentation, and I’ll circle back around to report my statistical findings.

I can still critique Yahoo! a bit, though: images newly uploaded to Flickr seem to still have a significant amount of time before they get included in Yahoo Image Search results. Why? These images show up really rapidly via search in Flickr, so one assumes Yahoo would be able to pull those contents into their SERPs through a federated search of Flickr… The images really should be available quicker, and Yahoo should improve absorption of new Flickr images content faster.

Despite my griping, they rolled it out anyway with this feature unchanged, and they made it impossible to view the data through the old UI as of July 19th. They report adding more requested features, but how about adding back some of the functionality they destroyed? Perhaps they’re more involved in getting the daily data processing issues resolved, and admittedly I’d agree that would surely be a higher priority. I’m just still flummoxed because it seems so unnecessary to revoke good functionality in the first place.

I’ve found yet another irritating change that I consider to be even more serious: you apparently can’t view the data in monthly units - only daily:

(click to enlarge)

Why did they revoke the ability to visually compare monthly periods?!? Most search marketers I know like to compare overall figures from month to month since it tends to reduce some of the spikiness of short-term bursts, and lots of folks are using monthly billing cycles and such.

If I’m mistaken and there’s some where to set the period to display monthly, I hope someone will let me know. I hunted and hunted, and checked their help section to no avail. If they really did revoke monthly display, I can only reiterate further how bad this so-called “upgrade” really was! All glitz with little beneficial substance.

The Analytics team should borrow some of the members of the Google Maps team, since comparatively the Maps team seems to get it right a lot more lately.

Recreational Equipment, Inc. (REI) is a leading retailer of specialty outdoor equipment and clothing, with revenues reaching close to $1 billion a year. REI is also seen as a leader in multi-channel strategies, offering a consistent sales and brand experience to their members and customers — whether through the 70+ retail stores, REI.com, or their catalog business.

Problem

While REI.com had developed a successful online store, they knew their limited search engine visibility represented a key missed opportunity to drive additional traffic and sales. REI.com didn’t rank well in search engines for many of its top products and the majority of its web pages and products weren’t getting indexed, resulting in greatly reduced visibility. UJ Cha of REI Online said: “it was a problem we wanted to address right away”.
While REI has a great range of products, its website suffered from several problems that were causing many of these products to never appear in search engine indices. The dynamic URLs that were used across REI’s online catalog were a big part of the problem, resulting in the site never being fully spidered. Their natural search visibility problem was compounded by small but significant issues with page titles, site structure, page content and link text, for example.
Understanding they had a problem, REI chose to work with Netconcepts to address its natural search challenges.

Solution

Netconcepts produced an audit report on REI’s website listing the problems and making recommendations on how to optimize the site. Realizing that this task involved a significant amount of work, REI engaged Netconcepts to help make the changes. We began by simplifying the URLs to make them more accessible to search bots and then worked on refining the REI site. As UJ Cha states, “The site in general needed optimizing for search engines” and work was undertaken to ease navigation, focus on keywords and make the site more search engine friendly.
Along the way Netconcepts took the time to help REI’s staff learn more about SEO best practices. As REI changes and updates their website, this training will help them keep REI.com search engine optimal. Netconcepts continues to work with REI to assist with seasonal keyword targeting and further SEO refinement.

Results

UJ Cha comments: “Netconcepts’ work has been very helpful, so far we have been very happy with all the work we have done together in 2004. We have been able to achieve full indexing in Google and we have had a measurable natural search traffic and sales increase.”
UJ Cha continues; “We received more than a 200% gain from overall natural search sales and more than a 250% gain in “non-branded” natural search sales since the start of the engagement with Netconcepts. Having a successful natural search strategy nicely complements our already successful paid search campaigns”.
In fact, the full indexing by Google means thousands of REI’s products are now visible to web consumers that were never visible before. REI’s site visibility has increased by 1000%, increasing overall natural search sales.
“We have decided to renew our contract with Netconcepts for 2005. Netconcepts has opened our eyes, not just on the importance of many of these elements but on specifically how to implement best practices.”

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figleaves.com, is the global leader of multi-brand intimate apparel etailers. The figleaves.com website features 250 brands and more than 30,000 items of lingerie, swimwear, sleepwear, activewear, menswear and hosiery. Brands range from designers such as La Perla and Andres Sarda to basic Playtex and Wacoal. Additionally, figleaves.com provides quality service to over 70 countries worldwide.

Challenge:

After establishing a headquarters in the United States, figleaves.com came to the realization that if they wanted to compete in the global market, they would need an expert SEO company. They had already engaged another search marketing company to help them with aspects of SEO, but figleaves.com wasn’t reaping the benefits that they expected and were starting to experience a decline in natural search traffic. figleaves.com was seeing moderate traffic for a variety of keywords but not seeing the natural search conversion they expected. They wanted to increase natural search traffic to the most relevant pages without making visitors dig through pages of results.

Solution:

Knowing the reputation of Netconcepts and the work of their president, Stephan Spencer, figleaves.com chose to consult with Netconcepts to complete a Natural Search Audit of their E-Commerce site. “Netconcepts’ audit process showed us all the areas of our site that needed attention, and helped us understand how to prioritize them to achieve a search optimized site,” stated Richard Brooks, Search Manager at figleaves.com. Netconcepts prescribed an initial focus on resolving structural barriers like URL structure, linking, and navigation before moving on to content optimization and other SEO tactics. “Netconcepts really helped us to clarify what our priorities should be,” stated Richard Brooks. “Netconcepts’ expert analysis and prioritization of our SEO issues helped us rally the support we needed in our organization to make some real SEO progress.”

Results:

Netconcepts provided the SEO methodology and program structure figleaves.com lacked internally to fully capitalize on their natural search potential. Within the first months of implementing Netconcepts’ recommendations, figleaves.com had already experienced a 40% increase in their natural search traffic. “We now rank on page one on Google for three of our most important keywords: “swimwear,” “underwear,” and “bras,” stated Richard Brooks. One of the most important influences in increasing rankings is the acquisition of back-links. Already, figleaves.com has more than doubled their number of back-links. Indexation alone has risen over 15% across Google, Yahoo, and MSN to top 300,000. Ed Bussey, Senior Vice President and Head of figleaves.com US had this to say, “We got great buy-in during our discussions and have seen great results from your recommendations. When we want to improve our SEO strategy further, we will come back to Netconcepts.”

AJAX is short for Asynchronous JavaScript and Extensible Markup Language. Make no mistake about it — JavaScript and XML are not “new” technologies. Both programming models have been around for some time. However, the unique combination of JavaScript and XML is relatively recent, as are the problems AJAX presents for a site’s search engine visibility.

The primary benefit of developing a site with AJAX is the ability to work invisibly in the background of a site. AJAX is used to supply data to the client browser that renders up as a relatively seamless “application” instead of the click-and-wait-to-load functionality associated with more conventional web page constructs.

How seamless is the user experience with AJAX? Check out Google Maps or Google Suggest to see world-class AJAX applications in motion. You can find what you want, when you want it, with relative ease and accuracy when AJAX is in use. What you can’t find is a unique URL or navigational links for search engine spiders to crawl and index, which brings us to our first SEO barrier to overcome — the “J” in AJAX.

JavaScript has been a stumbling block for search engine visibility for quite some time. None of the major search engines show any indication of overcoming these types of scripted data issues anytime soon. Consequently, the single greatest optimization issue with AJAX is the tendency to not generate unique, bookmarkable, linkable and therefore indexable URLs.

The comparative shopping engine Become.com overcomes this barrier by creating and linking together static URLs of search results pages. A quick [site:www.become.com] search in Google reveals how well this AJAX-workaround in indexed.

Meanwhile, sites like Scion.com fail to make the same programmatic leap to provide a similar search experience. Imagine how the carmaker could promote celebrity built custom automobiles in the search engines if only static pages of a punked-out Ashton Kutcher or a blinged-out Usher-mobile were rendered and linked to throughout the site.

While AJAX can be a great way to enhance the user experience, not all visitors will have a great on-site experience when non-JavaScript-enabled browsers are being used. When it comes to site accessibility and SEO, it’s imperative that an AJAX-alternate experience be provided.

Because AJAX relies on JavaScript — as well as Cascading Style Sheets (CSS) and XML – it’s relatively easy to provide an alternate experience for non-JavaScript users. The key is to tap into your CSS and XML files to render other versions of the AJAX application. This tactic is as “progressive enhancement.”

Progressive enhancement is a web design strategy that emphasizes accessibility, semantic markup, external style sheet, and scripting technologies. By layering designs in a concatenated progressive enhancement allows all users – and search engine spiders – to access the basic content and functionality of any web page.

When implementing progressive enhancement, a basic markup document is created, geared toward the lowest common denominator of browser software functionality. The web designer then adds functionality or enhancements to the presentation and behavior of the page using CSS, JavaScript or other combinations of Flash or Java applets. In tandem with user-agent detection, progressive enhancement will automatically render both user- and search engine-friendly pages.

You can observe progressive enhancement in motion by visiting Amazon’s Create Your Own Ring page. Simply turn off your JavaScript capabilities to see how the program maintains its AJAX-like functionality for all users. Also note that the initial load of the AJAX application contains the optimized elements such as title attributes, header tags and meta description, as well as a crawlable static URL. All of this is visible in Google cache and revealed in the page’s search engine snippet:

Amazon.com: Create Your Own Ring: Diamond Search
The Amazon.com Collection. Why Buy Jewelry & Watches at Amazon?
… More to Explore. Preset Engagement Rings … Create Your Own Ring …
www.amazon.com/gp/cyo/cyor-fork.html

To produce these particular SEO elements, server side scripts and .htaccess rewrite modules are required. (If site is not Apache server-based then the rewrite module may not be an option, but there are always solutions.)

When optimizing AJAX it’s important to remember three things: Search engine results are affected by on-the-page, behind-the-page and off-the-page factors. It’s essential to provide an alternate way for users and spiders to navigate their way through to all of your great content without sacrificing usability, accessibility and linkability.

Headlines are a primary focus for print marketers. “Good” headlines can catch the reader’s attention and pull them into the article. However, “good” happens to be in the eye of the beholder. Clever and witty headlines may catch reader’s attention but search engines are not so easily persuaded.

In this article, Netconcepts Founder and President, Stephan Spencer, is sought out for his SEO and content optimization expertise. “The headline itself doesn’t necessarily have to be modified if you know how SEO works,” stated Spencer.

Read this entire article and learn how to find your happy medium between catchy and functional copywriting.

I have had the privilege of reviewing Gerry’s upcoming book Creating Killer Content; It is unquestionably one of the best books I have read on writing copy for the web — accessible yet packed with practical advice. Gerry knows how to bring together disparate concepts and weave them into a cohesive strategy, including readability, usability, search engine visibility, conversion and online sales.

Gerry has pioneered a powerful technique for online marketers called Customer Carewords. His clients who have used this technique successfully read like a Who’s Who: Rolls Royce, BBC, Wells Fargo and Tetra Pak.

Gerry is an incredibly entertained public speaker with an enchanting Irish accent. I’ve had the pleasure of hearing him speak live in person and via webcast. As a professional speaker and a consultant, Gerry sells his time at many thousands of dollars per day, which I can say in all candor is an excellent investment. I have been a long-time reader of Gerry’s weekly email newsletter “New Thinking.” Each issue delivers hard-hitting advice. Subscribe here.

Without any further ado, my interview with Gerry McGovern…

What is the biggest mistake that companies make in regards to their website content?
Thinking that customers care one little bit about the company. Customers care about themselves (their loved ones and their community). They hate websites that are organization-centric. How do you know if you have an organization-centric website? If any of your sentences or headings begin with the name of your organization. Stop talking about yourself. The customer knows who you are. They’re at your website, for crikes sakes. There’s a big, fat logo at the top of the page screaming out your name. You’ve already got their attention. Now it’s time to give them some attention.

What’s the best way to be customer-centric? Talk about benefits. Use second person–YOU. Paint a picture for the customer. Speak their language. Use their words. Stand where they stand, feel what they feel. Forget you’re part of the organization and think like the customer.

You ran an agency with over 100 staff. You have also been a solo consultant. What was the greatest lesson that you have learned from each of those two experiences?
The first lesson I learned was that I should have cashed out earlier. I was part of the whole dot com craze and had a company valued at $200 million at one stage. 12 months later it went bust. Seriously, what did I learn? Patience and focus. I’m a slow learner. I make a lot of mistakes, but I’m persistent. Sometimes I hate to learn so I have to work hard to keep my mind open. I think you need a long term plan. Even in an age of major change I still think you need a vision.

When I started on the Web around 1994, I felt that content was going to be really important. I stuck with that idea, and began to research how to create quality web content. It may sounds obvious now, but it was hard to sell the quality content concept during the Nineties. So many people bought into the idea that all you needed was some content management software and that then–magically–quality content would get produced. Without any management. And with little or no cost. Doesn’t happen that way.

Who are the people who most influenced you in your career choice?
I don’t mean to sound arrogant but I was pretty much self-motivated because I had to be. I come from a very rural part of Ireland. The idea of going to college was pretty new around where I lived. I chose marketing, and I really didn’t have a clue what it meant but I knew that it sounded different.

Peter Drucker would be a major influence now. He wrote in such a simple, clear manner, and he was so incredibly insightful. One quote I keep coming back to from him is that we have spent the last 50 years focusing on the T in IT, and we’ll spend the next 50 years focusing on the I.

Why have you dedicated yourself career-wise to website content? What is so special about that, that it has become your passion?
I always wanted to be good at something. I think someone once said that they had failed their way to success, and I certainly feel like that. There were so many things I found I wasn’t that good at–or that I found that I couldn’t really excel at. However, all along I was–in one way or another–working with content. And when I saw the Web the first time, it looked like this World Wide Web of Content. And it also was this huge opportunity. It was new. It was vast. It still is full of the smell of adventure. And I liked that. So I got up on my horse and headed out West to the new lands that content was building.

There is so much content on the web already. I get stressed surfing the web trying to keep up with the blogs in my industry because there is so much content. It is just exploding. The content is already out of control. Our brains can’t take it. Where is this all heading?
It’s a good question. I’m reading a book at the moment on how the mind works. It estimates that we are exposed to 11,000 bits of information a second, but that we are only conscious of 40 of them. (The word ‘bit’ being a technical measure of information.) Whatever the measure is, we’re exposed to a lot more today that we were 10 years ago.

But I think we’ll be fine. We’re going through a period of flux now as we move from an industrial age society to an information age one. The essence of what we need to know remains reasonably stable, in my opinion. Wisdom is not about volume. Quality does not always come with quality. There are long term trends at play. There are core patterns beneath the hum of noise.

First and foremost, we need to manage the content, not be managed by it. We have to stop being email slaves. Being constantly busy is not productive, and it’s certainly not good management. We need to focus more now on what we’re not going to do, on whose blog we’re going to stop reading this week because they’re repeating themselves. And ironically, in an age of content we need to get out more and talk to people–particularly our customers.

Consultants often talk of going after the “low hanging fruit” — the easy stuff that yields the biggest impact. What do you think is the lowest hanging fruit for companies with an online presence today in regards to their website content?
That’s a tough question. I think a lot of websites suffer from a belief by management that all the fruit is low-hanging. That if they just buy this fancy technology they get this amazing ladder that makes all the fruit low-hanging. Unfortunately, I think that if you visited a lot of websites today, you’d find a lot of rotting fruit lying around.

Basically, it’s time for management. The Web has been around long enough for a typical organization to be able to answer this question: Has the Web the potential to deliver real value to our organization? For a lot of organizations, the answer will be no. The website will deliver a little value, but will have negligible impact on the bottom line. For some organizations, the Web has the potential to deliver substantial value. And in that situation, it’s time to get serious. Time to manage, not administer.

Quality content is hard work. I’m sorry. I’d love to say otherwise, but it’s just not the case. But quality content can deliver significant return on investment on the Web.

I notice that you haven’t started a blog. Do you think this whole blogging trend really has something to it? Or is it all a bunch of hot air? Do you encourage any of your clients to blog? Is blog content too ephemeral?
You’d never know I might start one yet! In fact, because of your constant prodding, I’m talking with a group of my partners about starting a joint blog. I think blogging is amazing, and such a positive reflection of an open, inquisitive, questioning culture. There will always be a role for the book but the blog is the conversation where the next book might just be born.

Everything in its place. Let’s not get carried away. Blogging is a new form of conversation; a rough and ready way to share knowledge. It’s a form of research, a way of getting down and dirty and digging into the roots of an idea. To watch a brilliant thinker and writer blog is very illuminating. But I find that quality blogs–that I can go back to time and time again–are pretty hard to find.

I have so far not encouraged any of my clients to blog. Most of my clients–and they include some very large organizations–are still mastering the basics of how to manage content professionally. Blogging may seem simple, but it’s quite a sophisticated strategy, and it requires a very open, sharing culture.

Great content can persuade the reader. What should a company do to convince its website visitors that it is a responsible corporate citizen, one that gives back to the greater community and the greater good?

I buy a lot from Amazon. My sons keep telling me to use play.com because it’s cheaper, but I’m a loyal Amazon customer, and it would take a lot to make me change. The reason I’m a loyal Amazon customer is because I actually genuinely believe that they care about me. Every time I’ve ever had a problem, their response has been simply fantastic–every single time.

There’s so much bullshit in marketing. So many organizations spinning that they love the environment or whatever just as some “branding” exercise. There are organizations out there that I detest because of the way they treat me as a customer. Citizenship begins at home. Organizations should treat their customers right. Show you actually, genuinely care about your customers. If we all did that, I think we’d make society a better place.

Even if your message gets past the filters, it doesn’t mean your email will be opened. Your recipients are brutal when it comes to slashing through the commercial messages clogging their inboxes. A split second decision will decide your email’s fate, based squarely on your From line and Subject line, and to a smaller extent, what’s visible in the Preview pane. After navigating these deliverability and openability hazards, you still have to get the recipient to comprehend and act on your message. A pretty tall order nowadays.

This virtual seminar is going to get “hands on” with reviews of actual email campaigns submitted by seminar attendees. Not all will be chosen, so give yourself the best chance of having your campaign critiqued: submit your entry early. Stephan is one of the most popularly and highly acclaimed MarketingProfs seminar leaders.

If you’ve ever wondered what you were doing wrong with your email marketing, or wondered what you could be doing better, then this is the seminar for you.

You will learn:

• How to write messages that are opened and read
• How to create subject lines that are the best they can be
• Best practices for your call-to-action and value proposition
• How to balance text and images
• When to use Text or HTML
• Whether your email is compliant with CAN-SPAM legislation
• Whether your messages will get past spam filters

The 90-minute seminar will include an extended Q&A.